The next version of Microsoft Dynamics promised hundreds of new capabilities, the update, known as v10 Online, will affect the CRM and ERP applications of Dynamics 365, as well as the Microsoft Power Platform. Microsoft Layout and Microsoft Remote Assist will also see new mixed-reality features.
Improvements are announced in Sales, Marketing, Customer Service, Portals, Field Service, Project Service Automation, Finance and Operations, Talent, Retail and Business Central
In addition to all the usual incremental improvements, users can expect to see a big boost in everything related to Artificial Intelligence. Microsoft has stated that the April update will have a particular focus on machine learning because Dynamics 365 has a CRM based on artificial intelligence that receives the benefit of the ASP dot net Development Company continued investment in automation technology.
Artificial Intelligence for Sales will enjoy predictive forecasts and enhanced call intelligence, while Artificial Intelligence for Market Insights will be able to suggest related topics within the searches and correlate Bing search results with information obtained from social networks.
The update will also incorporate a new Artificial Intelligence application to the Dynamics family, as Artificial Intelligence for Customer Insights achieves general availability for the first time. In order to provide a centralized space for information on customer service, AI for Customer Service will be directly integrated with other CRMs to offer users a universal control panel to track and analyze the performance of human agents and Chatbots.
This is what Dynamics 365 customers can expect to see in Asp net application development when updates arrive on the platform in a few months.
Dynamics 365 for Sales
As the central Dynamics 365 CRM application, Dynamics 365 for Sales is the recipient of many new features to help marketers become more informed and more efficient. Taking advantage of the purchase of LinkedIn by Microsoft, the update will add the organization tables guided by LinkedIn to Sales, giving users an overview of LinkedIn profile information without having to leave the Dynamics 365 interface. Intelligence will also show the estimated strength of the user’s relationship with the contact and can issue alerts when key people change roles or move ASP dot net development company, making sure sales executives do not slow down.
They will also be implemented to help organizations capture knowledge and turn it into scripted task lists for optimal performance. The forecast control panels will also be launched, with new easy-to-use forecasting features that can extract data from Excel or CSV, and generate direct predictions about prices, products, and accounts.
Other updates include new connectors, built on the basis of the Platform’s Common Data Model, to allow Sales to connect seamlessly to the best third-party solutions.
Dynamics 365 for Customer Service
In addition to improving general usability, personalization and the construction of its integration options, the update will bring new features such as knowledge base templates and analysis. The new Omni-Channel Engagement Hub, a cloud-based service that allows Asp net application development users to connect and communicate with customers through additional channels such as Asp .net development services portals, live chats, text messages and custom bots of an organization, they also come to Customer Service.
The service comes with a series of features to improve the efficiency of the service agents, such as control panels, contextual identification of clients, real-time notifications, and quick responses and conversations transfers to help agents solve customer problems and close cases more quickly.
Dynamics 365 for field service
Field Service users will see great improvements in the IoT capabilities of the application, after the integration of the application with Azure IoT Central at the end of last year. In the future, IoT Central will be fully integrated into the field service, providing more analytical power to the application to help diagnose and direct work orders and provide contextual information and background on the subject.
Dynamics 365 for Marketing
Launched in April 2018, Dynamics 365 for Marketing is one of Dynamics newest and most important applications. After a somewhat slow release, the adoption of the marketing automation application is increasing, and the new features are becoming dense and fast as Microsoft app development seeks to develop its offer and make its way to SMEs.
In this round of updates, Marketing will see a series of incremental improvements such as the optimization of target segments, the creation of the customer journey. The social marketing functionality of the application will also be improved, complementing its current social vision and analysis offers.
Improvements will also be implemented in the event functionality of the application, improving the capabilities of event management and adding functions such as waiting lists for individual sessions, registration for free events and embedding of QR codes.
An extensive set of new APIs will allow Marketing to connect to a wider range of third-party applications and services, including content management systems, which will allow users to host any or all of their Marketing forms and content in a CMS, third parties to collect and analyze interaction data with Dynamics 365.
Personalization features will also be expanded, allowing marketers to customize landing pages based on customer attributes and past interactions.
One of the most exciting new features that were launched in the year 2019 is the new mixed reality functionality of Marketing. Marketing professionals will be able to add mixed reality content to emails and marketing web pages. Recipients will be able to experience rich 3D content in browsers and full augmented reality content in headsets like Microsoft’s HoloLens.
Dynamics 365 Talent
Microsoft is using the 2019 update to significantly strengthen its HCM offerings by offering a range of new and rich features to its Attract and Onboard applications. The updates to attract include the ability to: publish, edit and remove ads from multiple external work sites; build an attractive career site; trace application sources; create custom work forms, profile forms and recruitment workflows that are assigned to the candidate source; track silver medalists; organize internal candidates; and allow candidates to apply for a job directly from LinkedIn.
Onboard will receive significant improvements and new features as well, such as action-oriented control panels, rich analysis, new hiring reminder emails, automatic 1: 1 programming, optimized directory management, and an Onboard Equipment application to help share Best practices throughout the organization.
Dynamics 365 Business Central
The successor of NAV (Navision), Business Central, will have a renewed interface in the desktop and browser versions. The passionate user community of NAV has presented many ideas on how to improve Business Central since its launch and the Asp .net development services has listened; many of the updates that come in the coming months have been created as a direct response to user comments.
Microsoft app development is implementing a lot of incremental changes to optimize application performance, making it faster, easier to use and more customization. There will also be improvements and new productivity tools for administrators and developers.