MICROSOFT DYNAMICS 365 CUSTOMER SERVICE

Give the spotlight to your customers

Deepen your customer relationships and increase customer satisfaction through unsurpassed service. 

Betach helps companies transform the customer journey with a powerful customer service platform. Manage requests, cases, returns and incidents, update customer information, and use automated workflow and escalation to exceed expectations. Engage customers in real time chat, deliver an omnichannel experience, and utilize Microsoft’s virtual agent framework to begin conversations and direct customers to self-help resources.

 
 
 

Give your customers the attention they deserve

With Dynamics 365 Customer Service you can:

  • Create self-service portals and target group-specific communities 

  • Increase brand loyalty and improve customer relations

  • Request and evaluate customer satisfaction within your system

  • Process service requests faster and more effectively

  • Make strategic decisions using the integrated knowledge database

  • Handle standard processes using chatbots

 

Service qualities

Service process management

Support with handling service processes:

  • 360° customer view with all relevant service requests

  • Process-controlled service request processing

  • Integration of different departments in the service process

  • Integration of customer self-service portal

  • Activity and contact management

  • Knowledge base for customer service personnel

  • Integration of chatbots for the handling of standard processes

  • LinkedIn integration

Integrations

Perfect integration with your existing system landscape:

  • Customer-specific extensions and adjustments

  • Microsoft 365 integration

  • Workflow management

  • Integration of Microsoft technologies such as Dynamics Portals, PowerApps, Flow, Common Data Model, Azure

Analytics and dashboards

Intuitive data analysis and information at a glance:

  • Analysis and reporting of key figures with drill-down options

  • Integration of PowerBI for analysis of different data sources

  • Flexible visualization options in charts, tables, diagrams

  • Geo-visualizations of customer data

 

Contact us today to learn more